Senior LevelGeneral Manager Resume Example

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General Manager Resume Template (senior level)

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Professional Summary

Multi-unit General Manager with 12 years leading high-volume operations. Owns multi-location P&L, develops GMs, standardizes SOPs across sites, and delivers turnarounds and new-unit openings that outperform plan.

Professional Experience

Multi-Unit General ManagerMar 2018 - Present

Summit Hospitality Group, Phoenix, AZ

Supervise 5 locations generating $18M combined revenue, coaching each GM to a district-leading labor, margin, and guest-metric average.
Developed 4 assistant managers into GM-ready leaders, two of whom were promoted to run their own locations.
Standardized SOPs across all sites, cutting shrinkage to under 1% of sales and lifting brand-audit scores to 96%.

General ManagerJul 2014 - Feb 2018

Desert Ridge Retail & Cafe, Scottsdale, AZ

Turned around an underperforming unit from -6% to +11% comp sales and bottom-quartile to top-quartile margin in 18 months.
Owned a $4.5M P&L, exceeding quarterly profit targets in 7 of 8 quarters and ranking top-three of 22 in the district.
Renegotiated vendor contracts saving roughly $70K annually while holding labor at 23% of sales.

Assistant General ManagerAug 2012 - Jun 2014

Camelback Market Co., Tempe, AZ

Led a new-unit opening from build-out through launch, hiring a 38-person team and reaching profitability two months early.
Managed a 20-person team and nightly operations for a $3M location, exceeding sales targets consistently.
Implemented a new POS and inventory system with zero downtime and full staff adoption in two weeks.

Skills

Multi-unit P&L, Manager development, Operational turnaround, New-unit openings, SOP standardization, Revenue and margin growth, Vendor and cost negotiation, Change management

Education

B.A. Business AdministrationMay 2012

Arizona State University

Certifications

ServSafe Manager Certification
Lean Six Sigma Black Belt

Leadership Highlights

Promoted 2 GMs and multiple shift leaders into expanded roles across the district.
Led 3 new-unit openings, each reaching profitability ahead of plan.

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Key Skills for General Manager

Multi-unit P&LManager developmentOperational turnaroundNew-unit openingsSOP standardizationRevenue and margin growthVendor and cost negotiationChange management

ATS Keywords for General Manager

Use these naturally in your summary, skills, and experience when they reflect your background.

General Managermulti-unit managementP&L leadershipoperations directormanager developmentturnaroundnew unit openingrevenue growthlabor and marginSOP standardizationdistrict performanceteam leadership

How to Write a Senior Level General Manager Resume

At the senior level, a general manager resume must prove you scale performance beyond one location: multi-unit P&L you own, GMs you develop, SOPs you standardize across sites, and turnarounds or openings you lead. Owners hiring at this level want a leader who builds other leaders and lifts a whole district, not a strong single-store operator.

Resume Writing Tips

Lead with multi-unit scope

Open with the number of locations, combined revenue, and P&L you own, since senior and multi-unit roles are judged on the size of the operation you can run and the district-level results you deliver across it.

Quantify leaders you built

State how many managers you developed and promoted and the results their locations achieved, showing multiplier impact, since the defining senior skill is building GMs who perform, not just performing yourself.

Show standardization and turnarounds

Describe the SOPs you rolled out across sites and any unit you turned around or opened, with the sales, margin, or audit outcome, proving you can move performance at scale and fix or launch, not just maintain.

Skills to Highlight

Multi-Unit P&L

Detail the combined revenue and P&L across the locations you own and the district-level margin and labor results, framing yourself as an operator accountable for a portfolio, not a single store.

Manager Development

Describe how you coach and promote GMs and assistant managers and the location results they produce, showing you build a leadership bench that scales the business.

Operational Turnaround

Cite an underperforming unit you fixed with a clear before/after on comp sales and margin, proving you diagnose and reverse decline rather than only running healthy locations.

SOP Standardization

Explain the processes you standardized across sites and the shrink, audit, or consistency outcomes, demonstrating you drive uniform performance across a district.

Common Questions

How do I show leadership if my title is 'GM' rather than 'district manager'?

Describe the scope directly: locations supported, combined revenue, GMs developed and promoted, and SOPs rolled out across sites. Multi-unit impact reads through what you built and standardized, not the label, so an operator hiring for a senior or district role cares about demonstrated portfolio results and leadership bench far more than the exact title on your last position.

Should I still show hands-on operating results at this level?

Yes, but lead with scale. Show you still understand the floor by including a turnaround or opening you ran hands-on, then foreground the multi-unit, development, and standardization results. Senior roles expect both credibility with day-to-day operations and the ability to lift a whole district, so pair proof you can run a store with proof you can run many.

How do I present turnaround and new-opening experience effectively?

Senior Funeral Service Executive resume. Focuses on P&L management, multi-location operations, acquisitions, and strategic marketing.

P&L ManagementMulti-Site OperationsStrategic Marketing

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