Apply Buddy
support@applybuddy.ai | (123) 456-7899 | Silicon Valley, CA
Professional Summary
Senior Team Leader with 11 years leading and developing frontline teams and other leaders. Owns budgets and department KPIs, drives change initiatives, and scales coaching practices that improve results and retention.
Professional Experience
- Scaled from leading 10 to overseeing 3 team leads and 35 staff, standardizing coaching across the group.
- Owned a $1.2M labor budget, controlling overtime and staffing to finish the year 4% under plan.
- Championed a workforce-management system rollout, training 30 staff and improving adherence 12 points.
- Coordinated three shifts and 40 staff to maintain 24/7 coverage and 99% on-time order fulfillment.
- Developed two team members into supervisor roles through mentoring and stretch assignments.
- Led a cross-functional continuous-improvement project that saved 200 labor hours per month.
- Lifted the team's CSAT from 84% to 93% over two quarters through targeted coaching and calibration.
- Raised engagement scores from 68 to 84 on the annual survey through recognition and goal-setting.
- Sustained a zero-lost-time-incident record over 18 months by enforcing safety routines.
Skills
Multi-Team Leadership, Leadership Development, Budget Ownership, Change Management, Continuous Improvement, KPI & SLA Management, Employee Retention, Cross-Functional Delivery
Education
Certifications
- Lean Six Sigma Black Belt
- SHRM Certified Professional (SHRM-CP)
- Certified Manager (CM)