Entry LevelIT Manager Resume Example

Use this free entry levelit manager resume sample as your starting point, then tailor it for your experience level and target job.

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IT Manager Resume Template (entry level)

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Professional Summary

Recently promoted IT team lead with a help-desk foundation in Active Directory, Microsoft 365, and endpoint management. Reliable at hitting SLA targets, resolving tickets, and mentoring junior technicians.

Professional Experience

IT Team LeadFeb 2025 - Present

Cedarline Logistics, Columbus, OH

Lead a 3-technician help desk handling 700 monthly tickets in ServiceNow, sustaining 94% SLA compliance and an 80% first-contact resolution rate.
Administer Active Directory and Microsoft 365 for 250 users, automating onboarding to cut account setup from a day to under 4 hours.
Deploy and patch 220 endpoints through Intune, reaching 96% compliance while mentoring two junior technicians on ITIL ticket handling.

Skills

Help Desk Management, ITIL, ServiceNow, Active Directory, Microsoft 365, Intune Endpoint Management, SLA Reporting, Networking

Education

B.S. Information TechnologyMay 2024

Franklin University

Certifications

CompTIA A+
ITIL Foundation

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Key Skills for IT Manager

Help Desk ManagementITILServiceNowActive DirectoryMicrosoft 365Intune Endpoint ManagementSLA ReportingNetworking

ATS Keywords for IT Manager

Use these naturally in your summary, skills, and experience when they reflect your background.

IT ManagerHelp DeskITILServiceNowActive DirectoryMicrosoft 365SLAIntuneendpoint managementCompTIA A+technical support

How to Write an Entry Level IT Manager Resume

An entry-level IT manager resume should prove you can run a service-desk queue and take first ownership of a small team, not just fix computers. Anchor it in real work with ServiceNow, Active Directory, Microsoft 365, and Intune, and back it with SLA and first-contact resolution numbers.

Resume Writing Tips

Lead with a service-desk metric

Open each bullet with a number a hiring manager can trust, like 700 monthly tickets at 94% SLA compliance, so your first supervisory role reads as measurable operations rather than generic support work.

Show early ownership signals

Name the moments you led rather than executed, such as mentoring two technicians, building a knowledge-base article, or owning an Intune rollout, since these separate a team lead from a help-desk technician.

Pair every tool with an outcome

Do not just list Active Directory or Microsoft 365. Attach a result, like automating onboarding to cut setup to 4 hours, which shows you understand why the tool matters, not only that you touched it.

Skills to Highlight

Help Desk Management

Describe the ticket volume you handled, the ITSM tool you used, and the SLA or first-contact resolution rate you hit, proving you can keep a queue moving and users unblocked.

Active Directory / Microsoft 365

Cite a real task like onboarding, offboarding, or group-policy work, and note the user count you supported, showing hands-on identity and productivity-suite administration.

Intune / Endpoint Management

Mention imaging, deploying, or patching devices through Intune or SCCM and the compliance percentage you reached, which signals modern endpoint-management ability.

ITIL

Reference how you applied ITIL basics to triage, escalation, or knowledge management, tying the framework to a concrete service-desk improvement rather than just naming the cert.

Common Questions

I just moved from technician to team lead, how do I show that?

Highlight the leadership slice of your work: the technicians you mentor, the SLA targets your queue hits, and any process or knowledge-base improvement you drove. Even a small team of two or three, described with ticket volume and resolution metrics, demonstrates you have crossed from executing tasks to running an operation.

Which certifications should I have at this stage?

CompTIA A plus and ITIL Foundation are the two strongest early signals, showing hardware and service-management fundamentals. Network plus or Security plus adds depth. List the certs you hold near the top, then tie at least one to an outcome in your bullets so it reads as applied knowledge rather than a badge.

How technical should my bullets be?

Entry-level Cybersecurity Analyst resume. Focuses on SOC internships, CompTIA Security+, and foundational network security skills.

Network Security BasicsLog AnalysisLinux Command Line

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