Apply Buddy
support@applybuddy.ai | (123) 456-7899 | Silicon Valley, CA
Professional Summary
Senior IT Manager with 10+ years leading infrastructure, service desk, and security across multi-site organizations. Owns IT budgets, vendor strategy, and SOC 2 and HIPAA compliance while sustaining 99.9%+ uptime.
Professional Experience
- Own a $1.4M IT budget and 12-person team across 4 sites, sustaining 99.95% uptime and 96% SLA compliance while delivering under budget three years running.
- Led the organization through its first SOC 2 Type II audit and maintained HIPAA compliance for 800 users, remediating 22 findings with zero reportable breaches.
- Consolidated 8 vendors and migrated 20 workloads to Azure, cutting annual spend $270K while standing up a 4-hour RTO disaster-recovery program.
- Managed a 6-technician service desk at 95% SLA compliance and cut MTTR from 6 hours to 90 minutes by restructuring triage and escalation in ServiceNow.
- Led a $250K network refresh across 3 offices, replacing Cisco switches and firewalls and cutting WAN latency 35% with no business-hours downtime.
- Deployed MFA, Intune compliance, and monthly patching to 600 endpoints, reducing security incidents 45% year over year.
- Administered Active Directory, Microsoft 365, and a 14-server VMware environment at 99.9% uptime for 400 users.
- Maintained LAN, WAN, and site-to-site VPN across 2 locations, resolving outages within a 1-hour SLA.
- Implemented Veeam backup with nightly offsite replication and quarterly restore testing.
Skills
IT Strategy & Roadmap, Infrastructure & Virtualization, IT Budget & Capex, Vendor & Contract Management, Security & Compliance (SOC 2, HIPAA), Disaster Recovery, ITSM & SLA Governance, Cloud (Azure / AWS)
Education
Certifications
- ITIL Foundation
- CompTIA Security+
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Cisco CCNA
- PMP