Apply Buddy
support@applybuddy.ai | (123) 456-7899 | Silicon Valley, CA
Professional Summary
Senior transportation coordinator with 9+ years leading transportation planning and control tower workflows. Experienced in KPI management, team coaching, and cross-site service recovery for complex operations.
Professional Experience
- Led a 12-person planning team managing route and capacity planning, carrier dispatch and appointment scheduling, and service exception resolution and KPI reporting covering last-mile and linehaul operations.
- Standardized SOPs and communication playbooks, improving schedule adherence 13% year over year.
- Directed daily stand-ups for risk review, load balancing, and recovery execution.
- Owned multi-site escalation management and root-cause reviews for recurring failures.
- Coached supervisors and coordinators on KPI ownership and service recovery practices.
- Collaborated with finance and operations on carrier performance and cost controls.
- Developed workforce plans for seasonal demand, outages, and volume surges.
- Maintained executive reporting dashboards for service, cost, and utilization trends.
- Recognized for consistent service outcomes and high stakeholder trust.
Skills
Route Planning, Carrier Dispatch, Fleet Scheduling, Delivery SLA Tracking, Cost Control, Transportation Compliance, Data Analysis, Stakeholder Communication
Education
Certifications
- Certified in Logistics, Transportation and Distribution (CLTD)
- Lean Six Sigma Green Belt