Apply Buddy
support@applybuddy.ai | (123) 456-7899 | Silicon Valley, CA
Professional Summary
Transportation Coordinator with 4+ years coordinating route and capacity planning, carrier dispatch and appointment scheduling, and service exception resolution and KPI reporting. Consistently improves on-time service through proactive planning and issue resolution.
Professional Experience
- Coordinated route and capacity planning and carrier dispatch and appointment scheduling for 360 scheduled routes weekly, improving on-time service to 98.9%.
- Built daily KPI reports and resolved exceptions, reducing service failures by 13%.
- Partnered with operations and customer teams to stabilize capacity during peak periods.
- Managed escalations tied to service exception resolution and KPI reporting and recovered delayed loads within SLA windows.
- Owned end-of-day reconciliation for route status, proof of service, and issue coding.
- Trained coordinators on SOPs, communication standards, and exception workflows.
Skills
Route Planning, Carrier Dispatch, Fleet Scheduling, Delivery SLA Tracking, Cost Control, Transportation Compliance, Data Analysis, Stakeholder Communication
Education
Certifications
- Certified Transportation Broker (CTB) Coursework
- TMS Reporting Certificate