Apply Buddy
support@applybuddy.ai | (123) 456-7899 | Silicon Valley, CA
Professional Summary
Logistics Coordinator with 4+ years coordinating load planning and carrier scheduling, shipment tracking and exception handling, and customer updates and service recovery coordination. Consistently improves on-time service through proactive planning and issue resolution.
Professional Experience
- Coordinated load planning and carrier scheduling and shipment tracking and exception handling for 420 weekly loads, improving on-time service to 98.8%.
- Built daily KPI reports and resolved exceptions, reducing service failures by 14%.
- Partnered with operations and customer teams to stabilize capacity during peak periods.
- Managed escalations tied to customer updates and service recovery coordination and recovered delayed loads within SLA windows.
- Owned end-of-day reconciliation for route status, proof of service, and issue coding.
- Trained coordinators on SOPs, communication standards, and exception workflows.
Skills
Shipment Scheduling, Carrier Coordination, Freight Tracking, TMS Reporting, SLA Management, Issue Resolution, Documentation Control, Cross-Functional Communication
Education
Certifications
- Certified Logistics Technician (CLT)
- TMS Platform Certificate