Entry-Level Claims Adjuster Resume Example

This is the entry-level version of our claims adjuster resume examples. Copy the structure, swap in your own numbers, then tailor it to the posting you are applying for.

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Claims Adjuster Resume Template (entry level)

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Professional Summary

Motivated Claims Trainee with a background in customer service and recent licensure. Eager to apply training in policy interpretation and liability assessment to support efficient claims resolution.

Professional Experience

Claims TraineeJun 2025 - Present

Regional Mutual Insurance, Phoenix, AZ

Complete intensive 6-month training program covering property and auto liability.
Handle first notice of loss (FNOL) intake for 30+ calls daily.
Assist senior adjusters with file documentation and vendor scheduling.

Customer Service RepresentativeJan 2025 - May 2025

Phoenix Call Center Services, Phoenix, AZ

Resolved billing disputes and service inquiries with a 95% satisfaction rating.
Maintained accurate records of customer interactions in CRM software.

Skills

Customer Service, Data Entry, Policy Review, Conflict De-escalation, Documentation, Phone Etiquette, Xactimate Basics

Education

BA Business AdministrationMay 2025

Arizona State University

Certifications

Independent Adjuster License (AZ)

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What changes at the entry level

This sample with a most recent title of Claims Trainee, across 2 roles and 1 certification. Skills that appear at this level and not in the mid level or senior level samples: Customer Service, Data Entry, Policy Review, Conflict De-escalation, Documentation, Phone Etiquette.

Compared with the mid level sample
Detail-oriented Claims Adjuster with 6 years of experience evaluating property and casualty claims. Skilled in negotiating settlements, detecting fraud, and maintaining high customer satisfaction scores.
Adds: Claims Analysis, Damage Assessment, Policy Interpretation, Fraud Investigation, Negotiation, Reporting.
Compared with the senior level sample
Senior Claims Manager with 15+ years of experience in complex litigation and large loss management. Proven track record of minimizing indemnity exposure through strategic negotiation and leading high-performance adjusting teams.
Adds: Litigation Management, Large Loss Adjusting, Reserve Authority ($500k+), Team Leadership, Coverage Analysis, Subrogation.

Key Skills for Claims Adjuster

Customer ServiceData EntryPolicy ReviewConflict De-escalationDocumentationPhone EtiquetteXactimate Basics

ATS Keywords for Claims Adjuster

Use these naturally in your summary, skills, and experience when they reflect your background.

Claims AdjusterCustomer ServiceData EntryPolicy ReviewConflict De-escalationDocumentationPhone EtiquetteXactimate BasicsIndependent Adjuster Licensesoftware developmenttroubleshootingtechnical documentation

How to Write an Entry Level Claims Adjuster Resume

A first Claims Adjuster resume needs to bridge a customer service background into insurance fundamentals. Center it on your recent licensure, any Xactimate exposure, and prior roles where you handled documentation, phone-based conflict, or high-volume data entry accurately under pressure.

Resume Writing Tips

Translate customer service into claims-ready skills

Reframe prior call-center or retail work around de-escalation and documentation, such as 'resolved billing disputes for 40+ customers daily while maintaining accurate case notes,' to show transferable claims-handling instincts.

Feature your license and any Xactimate exposure

State your Independent Adjuster license number or state, plus any Xactimate training or coursework completed, since these are the first two things insurance recruiters filter for on entry-level applications.

Prove accuracy under volume

Cite a specific data entry or documentation metric from a past job, like processing 50+ records per shift with a low error rate, to show reliability with detail-heavy claims paperwork.

Skills to Highlight

Policy Review

Mention any coursework or on-the-job exposure to reading policy language, even from a related role, to show you understand coverage terms before day one.

Conflict De-escalation

Describe a specific difficult customer interaction you resolved calmly, naming the outcome, to prove you can handle frustrated policyholders without direct supervision.

Xactimate Basics

List any hands-on practice or training hours logged in Xactimate, even from certification coursework, since basic estimating software familiarity sets entry candidates apart.

Phone Etiquette

Reference call volume or customer satisfaction scores from prior phone-based work, since claims roles run heavily on the phone from day one.

Common Questions

Can I apply for Claims Adjuster jobs with only customer service experience?

Yes, if you hold or are pursuing your adjuster license. Frame prior service roles around documentation accuracy, conflict resolution, and multitasking under volume, since insurers often hire strong communicators and train the technical claims process on the job.

Do I need to know Xactimate before applying?

Not necessarily, but any exposure helps. Mention free trial hours, YouTube-based self-study, or coursework touching Xactimate, since even basic familiarity distinguishes you from other entry-level applicants who list none at all.

Should I mention I'm still studying for my adjuster license?

Entry-level HR Assistant resume. Focuses on administrative support, data entry, scheduling, and eagerness to learn HR functions.

Data EntrySchedulingMicrosoft Office (Excel, Word)

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