Apply Buddy
support@applybuddy.ai | (123) 456-7899 | Silicon Valley, CA
Professional Summary
Senior Virtual Assistant and online business manager with 10 years remote experience leading VA teams, owning client onboarding, and building automations. Trusted with light operations and process ownership.
Professional Experience
- Coordinated a team of four VAs across 12 client accounts, balancing workloads and reviewing deliverables.
- Owned end-to-end client onboarding, getting new clients fully set up within 48 hours.
- Built Zapier automations that eliminated roughly 4 hours of manual data entry per week per client.
- Supported six clients simultaneously with a same-day response standard and zero missed deadlines.
- Documented 15+ workflows as SOPs in Notion, cutting client onboarding time in half.
- Trained three new VAs on client SOPs and tools, cutting their ramp from a month to two weeks.
- Managed calendars, inboxes, and travel for two executives, saving each an estimated 8 hours weekly.
- Maintained CRM records and invoicing in HubSpot and QuickBooks with 99% accuracy.
- Restructured shared drives into standardized systems, cutting document retrieval time.
Skills
Team Management, Client Onboarding, Automation (Zapier), Operations, SOP Documentation, Process Improvement, Asana / ClickUp, HubSpot CRM
Education
Certifications
- HubSpot CRM Certification
- Asana Workflow Specialist