Apply Buddy
support@applybuddy.ai | (123) 456-7899 | Silicon Valley, CA
Professional Summary
Senior Assistant Manager with a decade of retail operations experience running high-volume stores, owning P&L controllables, and developing teams. Consistently improves labor, shrink, and customer-satisfaction metrics while serving as acting store manager.
Professional Experience
- Oversee operations for a flagship location doing $6.2M annually, leading a team of 30 and ranking top-3 in the district on CSAT.
- Contributed to a 12% four-wall profit gain by holding labor to 14% of sales and cutting shrink to 1.4%.
- Serve as acting store manager during GM absences, closing months as much as 6% over sales plan.
- Scheduled a team of 22 in Kronos, improving sales per labor hour from $118 to $141 without adding headcount.
- Hired and onboarded 20-plus associates annually, reducing 90-day turnover by a third through structured training.
- Led loss-prevention audits and exception-report reviews that reduced known-theft incidents 28% year over year.
- Ran opening and closing for a $2.8M store, managing deposits and reconciliation with zero cash-office variances.
- Executed planogram resets and seasonal floor sets that lifted featured-category sales 17% during promotions.
- Coached associates on add-on selling, raising units per transaction from 1.8 to 2.3 across the team.
Skills
P&L management, Labor cost control, Shrink & loss prevention, Hiring & onboarding, Scheduling (Kronos), Inventory management, KPI reporting, Team leadership
Education
Certifications
- Loss Prevention Certification
- ServSafe Food Manager